Privacy Policy

1. Who We Are

Pumziko Spa ("we", "our", "us") is a wellness spa located within Kilimanjaro International Airport (KIA), Tanzania. We provide massage therapy, nail care, jet lag recovery, business lounge, and transit wellness services to airport travelers.

2. What Information We Collect

We collect personal information that you provide to us when you:

• Make a booking through our online booking form
• Submit a contact or enquiry form
• Communicate with us via email or WhatsApp

The information we may collect includes:

• Name — to address you and identify your booking
• Email address — to send booking confirmations and responses
• Phone number — for booking coordination and WhatsApp communication
• Preferred service, date and time — to fulfill your booking
• Message content — from contact form submissions

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your spa booking
• Send you a booking confirmation email
• Respond to your enquiries or messages
• Improve our services and customer experience
• Comply with our legal obligations

We do not use your information for unsolicited marketing, and we do not sell your data to third parties.

4. How We Store Your Information

Booking and contact data is stored securely in our database, hosted on our web server. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss or disclosure.

We retain your booking data for a maximum of 12 months from the date of your appointment, after which it is deleted or anonymised.

5. Sharing Your Information

We do not share your personal information with third parties, except:

• Email delivery providers — used solely to send booking confirmations (data is not stored by them beyond delivery)
• Legal requirements — if required by law, court order or government authority in Tanzania

6. Cookies

Our website does not currently use tracking cookies or third-party analytics. We may use a session cookie solely to maintain the state of your booking form. This cookie contains no personal information and is deleted when you close your browser.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for any optional data processing at any time

To exercise any of these rights, please contact us at info@pumzikospa.com.

8. Third-Party Links

Our website may contain links to external websites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has submitted data to us, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: